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Terms and Conditions



After placing an order, you will receive an e-mail from us confirming that your order is being processed. You will be charged for the cost of the goods plus delivery on our secure payment site at the time of placing the order.

Orders are subject to acceptance by us you will be sent an order confirmation once the order is shipped.

If we cannot fulfill your order or any part of your order for any reason, we will if possible substitute for an alternative product for the same or greater value if an alternative is not available a refund will be issued. If you do not want us to substitute a product plese let us know at time of order.

All items are subject to availability

It is your responsibility not to order goods that are prohibited from importation into the country of your designated delivery address, bank charges for refunds on this occassion  incurred by the company will then be at your cost. Any goods which are seized by customs are not refundable by British Shop Abroad.

USA- Beef products- Customs are not allowing some beef products into the country, we are therefore cancelling any orders which contain these products. We have decided to take this action as the products are being confiscated and customers are being charged by Customs. If however you want to order these items the purchaser accepts responsibility to any charges levied.

Breads and Cakes - Please note breads and cakes often have a short shelf life and can be purchased solely at the purchasers disgression, the best before date may therefore end before the delivery is completed.


All prices on the site are in Sterling, we try to ensure that all our information is up to date and correct. We do reserve the right to cancel an order should there be a pricing error, we will of course contact you and refund your order in full.

Products: All descriptions, product images and weights are those of the original manufacturer and are intended to give a general description of the goods.

All products remain the property of the seller until all funds cleared


We only send items in 100% condition however in the unlikely event that you are unhappy with the condition of your order please let us know immediately.  Should a product be broken on arrival, we require photographic evidence (to include items and packaging) from you and if we are satisfied this has been broken in transit will refund the item. Goods seized by customs are not refundable by British Shop Abroad


Please note all parcels are delivered on a signed for service (no refunds given for non deliverable items)


Custom charges

Please note that any charges made by Custom's are the responsibility of the customer, British Shop Abroad are not liable for these charges. 

Some orders have been stopped at their countries Customs department, this has been delaying the deliveries

* you may have to complete Customs forms

* you may be charged by Customs (customers are liable for this charge)

* British Shop Abroad are not liable for charges made by Customs and will not refund orders or Custom charges



Please note images of products are for illustration only.


We reserve the right to update these Terms and Conditions and we recommend you check these each time of order. The changes will apply to the use of the British Shop Abroad as soon as they are published. If you do not wish to accept the new terms and conditions you should not continue to use the site.  

See Delivery Terms and Conditions/Customs Charges

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